Dual-monitor UI issues

Hi!

I would really appreciate any help on this. When i start Aion on my "main" monitor everything works fine. When i move it to my second monitor (with shift-win-left/right) i cannot use any of the user interface (quickbar) buttons with the mouse pointer, they dont even get the yellow frame when i hover over them and i cant click on anything if i have i.e. Options window up.

Some info: This only happens in "windowed fullscreen" (no bug in fullscreen or windowed). This happens on Aion NA (32+64bit) but not on GF Aion EU. Using keyboard works. I have downloaded+installed a new copy of Aion NA with no difference. I have updated graphics+monitor drivers+other things i can think of (vc++, windows update). Both screens use the same resolution 1920x1080. I tried changing graphics settings/interface options with no success.

It has worked without problems before and i dont know exactly when it started to do this. Running Windows 8.1 64-bit

Please, any ideas greatly appreciated!

md5

186a9c299bd25e1d6a8d852a61bfc457

page_name

Dual-monitor UI issues

id: 831
uid: 54e0725a015bd
insdate: 2015-02-15 10:18:02
title: Dual-monitor UI issues
additional:
Hi!

I would really appreciate any help on this. When i start Aion on my "main" monitor everything works fine. When i move it to my second monitor (with shift-win-left/right) i cannot use any of the user interface (quickbar) buttons with the mouse pointer, they dont even get the yellow frame when i hover over them and i cant click on anything if i have i.e. Options window up.

Some info: This only happens in "windowed fullscreen" (no bug in fullscreen or windowed). This happens on Aion NA (32+64bit) but not on GF Aion EU. Using keyboard works. I have downloaded+installed a new copy of Aion NA with no difference. I have updated graphics+monitor drivers+other things i can think of (vc++, windows update). Both screens use the same resolution 1920x1080. I tried changing graphics settings/interface options with no success.

It has worked without problems before and i dont know exactly when it started to do this. Running Windows 8.1 64-bit

Please, any ideas greatly appreciated!

category: Technical Discussion
md5: 186a9c299bd25e1d6a8d852a61bfc457
tags:
menulink:
page_name: Dual-monitor UI issues
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Fire Gleeful Ladder replied to xform and flight time

Greetings, Daeva, We understand your frustration and appreciate you reaching out to the community for help. Not receiving a verification email is a common issue that many players have encountered across various games. We’ve checked the forums and have a few potential fixes you can try. Hopefully, one of these will help you get into the game!

Possible Fixes for Verification Email Issue

Check Your Email Folders: This may seem obvious, but it's the most common solution. Please check your spam, junk, and other filtered folders. Sometimes, a legitimate email can be mistakenly flagged and sent there. Add Aion to Your Whitelist: To prevent future emails from being blocked, add the official Aion email address (often something like `noreply@aiononline.com` or an equivalent from NCSoft/Gameforge) to your email account's contact list or whitelist. This tells your email provider that you trust the sender. Try a Different Email Provider: Some email providers, particularly those like Hotmail, Outlook, or Live, are known to be overly aggressive with their spam filters. If you used one of these, consider creating a new account with a different provider, such as Gmail, and try the registration process again. Many players report better success with services like Gmail. Wait for the Email: Depending on server load and other factors, there can sometimes be a significant delay in receiving the verification email. In some cases, it may take several hours or even a full day to arrive. If you've just created your account, we recommend waiting a while longer before assuming it's a bug. Contact Aion Support Directly: If none of the above steps work, the best course of action is to contact the official Aion support team. They have the tools to manually verify your account or provide a direct solution. You can typically find a link to their support portal on the official game website. They will likely ask for your account name and the email address you used. We hope this information helps, and we look forward to seeing you in Atreia soon! Feel free to update us if you find a solution that works for you, as it may help other players with the same problem. Best regards, The Forum Moderator Team

8:17 am, August 29, 2025 Technical Discussion

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